A helping hand
Let's get you
back to blooming.
Something not quite right? Tell us what happened and we'll take a look.
Email support ↗To help us reproduce a problem, include your device model, operating system, browser (if playing on the web), level, and what you expected to happen. A screenshot is helpful. Please leave out passwords and payment information.
A few useful answers
How do I play?
Tap or click two matching flower tiles that are not covered by another tile. Complete the flower orders while watching your water. Collect seeds and open My garden to build permanent garden decorations.
Where is my progress saved?
The standalone web preview saves in the browser you used, when local storage is available. The iOS test edition saves on the device. These editions do not sync across devices. Private browsing, clearing site data, or reinstalling an app can remove progress. Avoid playing the same saved game in multiple tabs at once.
Why does the game say progress is not saved?
Storage may be unavailable, or another tab may have changed the same save. Finish or close the other session, then reload. Current unsaved moves may be lost. If the problem continues, check your browser's storage settings or contact us.
When does the daily bouquet change?
Daily bouquets change at midnight UTC, which may be a different time in your time zone. Matches count across levels, and the daily reward is granted once when the goal is reached.
Can I turn off sounds or soften the animations?
Yes. Use the sound and motion controls near the top of the game. Motion can be switched to the softer setting. The game also starts with softer effects when your browser reports a reduced-motion preference.
How can I reset or remove my local data?
Contact us for help with your device and browser. Browser settings can clear local site data, but clearing all data for the domain also affects other services on that domain. There is no cloud account to delete in the standalone preview. Device backups are managed separately in your operating-system settings.
Are there ads, purchases, or an App Store download?
The standalone preview has no ads or purchases. The iOS edition is in preparation and does not yet have a public App Store download. Future platform versions may differ; their listings and privacy information will explain any platform-specific features.
Privacy questions
Read our privacy policy or email the support address above. Include only the information needed for your request.